Anyone who knows Aviation employee Peggy K. knows she will stop what she’s doing to offer some help but a mother trying to pick up her 8-year-old daughter took her up on that offer and got more help than she expected.
The mother was awaiting her young daughter’s arrival, but as luck would have it, the terminal was restricted due to security and the mom couldn’t get to the ticket counter and pick up a gate pass so she could meet her daughter. The 8-year-old girl was flying unaccompanied.
Peggy spotted the mom who was growing frantic. After determining what was wrong, she escorted her behind security to the gate where the child’s plane would disembark. Peggy waited with the mom until the plane landed and the girl was reunited with her mother, then walked with them all the way down to baggage claim just to make sure they were doing OK.
“Despite everything I am sure she needed to be doing, she dropped it to help a scared and anxious mother find her child,” the customer wrote. “I have never experienced such amazing customer service or love from someone who, as a mother herself, I am sure knew what I was experiencing.”
“I would love for Peggy to receive some sort of recognition for the truly amazing thing she did for me that day,” she said, so Peggy was recognized for her outstanding work by our Customer Service On the FLY team (F = Friendly. L = Let me help. Y = You.)
Do you have a story about a Sky Harbor employee who committed a random act of friendly? Send details to us at firstname.lastname@example.org
so we can recognize him or her On the FLY!