Being a Custodial Worker at Sky Harbor means working closely among the customers all the time, and Frank M. proved that customer service is every employee’s aim at Sky Harbor.
Frank was working in the concourse in Terminal 3 when a woman approached him asking for help locating her lost phone. Frank made some calls on his phone and discovered that hers had been turned in at an information counter. Not content to just give her directions, Frank personally escorted the woman to retrieve her phone and then back to her gate.
The passenger said she was grateful she got her phone back but added that Frank’s professionalism and personal attention put her at ease.
Frank showed that doing his job and going a step beyond proves that being America’s Friendliest Airport® is not just a motto but a point of pride, and for that he was recognized by our Customer Service On the FLY team (F = Friendly. L = Let me help. Y = You.)
Tell us your story of excellent customer service from a Sky Harbor employee. Send the details to us at email@example.com
Start the Halloween celebration early and stop by today at 12 News store in Terminal 4, near Gates A17-A30, for your Jack O’Lantern float.
If you are going to be in Terminal 4 tomorrow, Oct. 20 between 10 a.m. to 1:00 p.m., stop by the Today store, near Gates C11-C19, for a free evian sample.
Seeing a president fly into Sky Harbor on Air Force One is always a thrilling sight but presidential visits come in many forms: President Carlos Garcia of the Philippines arrived at Sky Harbor and is show with Arizona Gov. Ernest McFarland to his left and Fred Marquardt, editor of Phoenix Republic in this photo dated June 25, 1958.
Ernest McFarland, who was born in October, was the only Arizonan to serve in the highest office in all three branches of Arizona government: senator, governor, and chief justice on the Arizona Supreme Court.
Are you scared of flying? You don’t have to be! Capt Ron's FearlessFlight® Classes will help you tame those flying jitters. Find out more at fearlessflight.com or visit Capt Ron's Fearlessflight.com on Facebook.
This Friday, 12 News store in Terminal 4, near Gates A17-A30, is giving out a spooky surprise. Stop by and get your Jack O’Lantern Floats.
If you need your daily dose of a cute Navigator Buddy video, add us as friends on Snapchat. Search phxskyharbor 🤳
You don’t have to travel south-of-the-border to get great tasting food! Visit a festive cantina serving breakfast, tacos and mixed drinks, in Terminal 3, near Gate 18, post-security. Visit: skyharbor.com/ShopsFoodServices/Dining#Terminal3
Phoenix Sky Harbor International Airport is America’s Friendliest Airport offering non-stop service to more than 80 destinations in the US and 22 international destinations. Did you know Sky Harbor has a website designed for Spanish speaking travelers? Check flight status, view travel tips, find out which shops and restaurants are at the airport, check security wait times and more. Visit skyharbor.com/es
Phoenix Sky Harbor International Airport es amable. Ofreciendo sin parar servicio a 80 destinos en los estados unidos y 22 destacones internacionales. Sabias que Sky Harbor tiene un sitio de web diseñado por viajeros que hablan español? Puedes revisar el estatus del vuelo, ver consejos de viaje y ver cual tiendas y restaurantes están en el aeropuerto, revisar los tiempos de espera de seguridad. Puedes visitar a skyharbor.com/es
We love #FanFriday
as much as our citizen photogs do, and we can't wait until the end of the week to show them off! We have several shots of Terminal 3 as it undergoes modernization from Scott W., one of our biggest fans, and this United charter 787-900 that made a visit earlier this week. Thanks to our fans and followers who keep us rich in photos!
Cindy L. works for an airline at Sky Harbor but she knows how to fly when she needs to!
Cindy is a ticket agent with Delta Airlines in Terminal 3, which involves checking in passengers who are preparing to fly out of Phoenix. One passenger left an ID at her counter, and instead of putting it aside or hoping the passenger came back to pick it up, she ran up the escalator and to the security checkpoint with the ID to find the traveler. A witness said she ran fast enough to run a marathon.
The fact that Cindy took the extra steps (several, to be precise) to return an ID card meant a flying customer had stress taken away from their airport experience. That embodies the spirit of America’s Friendliest Airport, so Cindy has been recognized by Sky Harbor’s Customer Service On the FLY team (F = Friendly. L = Let me help. Y = You.)
Tell us your story of a Sky Harbor employee who went above and beyond the customer service call of duty at firstname.lastname@example.org
and we’ll make sure they get the recognition they deserve.
Woof! Nana will be in Terminal 4 today from 1 to 3 p.m. Stop and say hi if you see her out and about. To learn more about the program, visit: skyharbor.com/volunteer
Prepaid Discount Parking can save you money, is easy and convenient. Book up to six months in advance at skyharbor.com/prepaidparking
UPDATE: Power in Terminal 4 has been restored and Security Checkpoint D is now open. Please check with your airline for flight status.
Update: APS is working to restore power. It’s a good idea to check your flight status with your airline.
Update: Due to the power outage in Terminal 4, the D Security Checkpoint is currently closed. All other checkpoints are open. More updates to follow.
A portion of Terminal 4 is without power due to an APS outage in the area. Additional details to follow.
Delta operates out of Terminal 3, which is in the process of a complete transformation as part of our Terminal 3 Modernization Program ✈️ https://www.skyharbo...nalmodernization
Have you seen the latest jobs available at Sky Harbor? Word has it these newest ones with Panera Bread and New York Pizza Department are already getting attention. Follow the link below and click on Kind Hospitality to see what we're talking about.
Check our jobs listings regularly and find one at America’s Friendliest Airport®!https://www.skyharbor.com/Jobs/Tenants