Driving at an airport can challenge anyone’s best motoring skills but with Aviation employees like Equipment Operator Charles Charvat to help out, it can become a walk in the park.
One visitor to Sky Harbor found herself having trouble finding her way from Terminal 2 to Terminal 3 – at midnight – and was worried she could not navigate her car safely. Charles, a city employee for less than a year, asked her if she needed assistance and “provided the most outstanding customer service I’ve experienced in a long time,” she said.
She wrote Sky Harbor to tell how a little customer service can go a long way, so Charles was recognized by our Customer Service On the FLY team (F = Friendly. L = Let me help. Y = You.)
Do you have a story about a Sky Harbor employee and random act of awesome? Send details to us at firstname.lastname@example.org
so we can recognize him or her On the FLY!