American Airline’s Shannon Airport team win international competition.
Shannon Airport’s acclaim amongst the airline community for its operational excellence has received major validation as American Airline’s airport team beat off competition from across the world to win its recent ‘Customer Cup’ award.
Shannon scored highest in the five operational metrics that the international operational competition is based on, namely departure time dependability, aircraft turn time dependability, baggage performance, customer feedback and overall airport experience.
For the first time, American’s team at Shannon Airport, led by General Manager Shirley Carroll, exceeded their targets in all five operational metrics by over 100% to win the ‘Category 2 Customer Cup’ for the third quarter of 2017, beating other similarly sized international airports to the title.
The airline operates a Shannon-Philadelphia summer season service and such has its success been that it is bringing it back a month earlier in 2018, starting on April 5th and operating through to October 1st. Announced in August, as the airline continues to build on the growing demand for flights between Shannon and its Philadelphia hub, the expansion will add an additional 50 return flights and 7,000 passengers. It is a service that continues to grow, with a 60% increase in capacity already added since 2013.