Numerous works are underway on the airport site this year. To ensure compliance with all regulations in the restricted area, escort agents accompany workers on site at all times. Lieutenant Pierre Barrette coordinates a team of 30 agents whose role is to supervise and guide workers who are not necessarily familiar with the airport context and this 24/7. In a nutshell, they help to minimize the impact of the work on passengers.
"What I like most about my job at YQB is contact with people. After 20 years in restaurants, I know the importance of good customer service and I try to pass on this value to my agents. Whether it is to guide passengers, to inform them or even to help them find their car, the passenger remains our priority.
Available, vigilant and equipped with "common sense", our agents must be facilitating workers tasks while enforcing regulations. Our work may seem easy, but it is paramount! We have a great responsibility on our shoulders: the safety of passengers, workers and aircraft. A role that we take, of course, very seriously!"
- Lieutenant Pierre Barrette, Head of Construction Escort Division at YQB airport, GARDAWORLD #YQBmyAirport