An airport is a highly-regulated area. Many zones of YQB therefore have restricted access. At the Access Controls Office (ACO), Catherine and her colleague Marie-Claude manage all requests for access to YQB. They verify applications for restricted area identity cards (RAIC) sent to Transport Canada, once approved, issue access cards - the famous red cards - and manage thousands of keys, padlocks, parking stickers and barriers that provide access to the airport site.
"Everyone goes through our office so I'm lucky to be in touch with more than 2,500 employees at YQB. It is important to offer them a efficient and professional service, but also to take the time to inform them about regulations, answer questions and most importantly welcome them with a smile!
As those responsible for access, we must ensure that the right people have the right access in accordance with Transport Canada regulations so that our facilities remain safe for passengers and that employees can do their jobs effectively. "She explains.
Fall will be busy for the ACO because with the expansion of the terminal will come new doors, new accesses, new employees and hopefully, lots of fun!
- Catherine Desbiens, Agent, Access Controls, Aéroport de Québec inc.